Privacy Policy

This Privacy Policy explains how EJER TECH GROUP collects, uses, and protects your personal information when you interact with our website, including through contact forms and the use of cookies.

1. Information We Collect

We collect the following personal information:

• Company Name: to identify your business
• Contact Person: to address your inquiry directly
• Phone Number: to contact you regarding your request
• Country/Region: to determine shipping and pricing details
• Postal Code: to calculate shipping costs and delivery times
• Email Address: to send product and shipping quotes, and respond to your inquiry
• Product of Interest: to provide accurate quotation details
• Consultation Content: to understand your specific needs

2. How We Use Your Information

We use your personal information solely to:

• Provide accurate product and shipping quotations
• Respond to your inquiry in a timely manner
• Communicate with you via email or phone
• Improve our customer service

3. Data Retention

We retain your information only as long as necessary to fulfill the purposes above, typically no more than 1 years, unless required by law.

4. Data Sharing and Transfer

We do not sell, rent, or share your personal information with third parties for targeted advertising or cross-context behavioral advertising purposes. This policy applies to all users worldwide, regardless of location. We do not allow third-party advertising networks to track your activity across our website for profiling or ad targeting.

However, we may share your personal information in the following limited circumstances:

• With service providers and contractors who perform services on our behalf, such as website hosting, data analysis, customer support, shipping and logistics, and IT maintenance. These parties are contractually obligated to protect your data and use it only for the purposes specified by us.
• Internally within EJER TECH GROUP, such as with our sales, technical support, logistics, and customer service teams, to respond to your inquiry, provide quotations, and fulfill your request.
• With business partners or distributors only if necessary to provide services in your region and with your explicit consent or instruction.
• As required by law or legal process, such as to comply with a subpoena, court order, or government investigation, or to protect the rights, property, or safety of our company, users, or others.
• In connection with a merger, acquisition, bankruptcy, or asset sale, in which case personal information may be transferred as a business asset. In such cases, you will be notified via email or a prominent notice on our website of any change in ownership or use of your data.

5. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time (if applicable)

To exercise these rights, please contact us at [email protected].

6. Security of Your Information

We use reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction, including secure servers and encryption where appropriate.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised effective date. We encourage you to review this page periodically.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside your country of residence, including China, where our servers and team are located. We ensure that such transfers are protected by appropriate safeguards, including contractual clauses based on the EU Standard Contractual Clauses (SCCs), to ensure an adequate level of protection for your data.

For individuals in China: When your personal information is transferred to China, the recipient is EJER TECH GROUP, located in Hangzhou, China. The data is processed for the purpose of responding to inquiries, providing quotations, and fulfilling customer requests. We process only the personal information necessary for these purposes.

9. Notice to California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), residents of California have specific rights regarding their personal information. Even though we do not sell or share your data for advertising, you still have the following rights:

• Right to Know: You may request details about the categories or specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Sharing: You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising. We do not engage in such sharing, but you may still exercise this right.
• Right to Limit Sensitive Personal Information: You may limit our use of sensitive personal information to purposes necessary to perform the services or provide the goods reasonably expected by you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, including by denying goods or services, charging different prices, or providing a lower quality of service.

To exercise your CCPA/CPRA rights, please submit your request via email to [email protected].

We will verify your identity and respond to your request within 45 days, with a possible 45-day extension if necessary. We do not require you to create an account to submit a request.

You may also exercise your opt-out right through our Do Not Sell or Share My Personal Information link.

10. Information for Individuals in the European Economic Area and United Kingdom (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, your personal information is protected under the General Data Protection Regulation (GDPR). We comply with GDPR requirements and provide the following rights to individuals in these regions:

Lawful Basis for Processing: We process your personal information based on legitimate business interests, such as responding to your inquiry, providing product quotations, and improving customer service. Where required, we obtain your consent for specific data processing activities.

Your GDPR Rights:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, unless we are required to retain it for legal, regulatory, or legitimate business purposes.
• Restrict the processing of your personal information in certain circumstances, such as when you contest its accuracy.
• Receive your personal data in a structured, commonly used, and machine-readable format, and request that we transfer it to another controller (data portability).
• Object to the processing of your personal information, including for direct marketing or profiling.
• Withdraw consent at any time, where processing is based on consent.

How to Exercise Your GDPR Rights:

To exercise any of your rights under GDPR, please contact us at [email protected].

We will respond to your request within one month, which may be extended by two additional months where necessary, depending on the complexity of the request.

11. Information for Individuals in Canada, Brazil, and China

If you are located in Canada, Brazil, or China, your personal information is protected under the respective data protection laws of these regions. We comply with the following regulations:

Canada (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), we collect, use, and disclose your personal information only for purposes that a reasonable person would consider appropriate. We obtain your consent for data processing, ensure the accuracy of your data, safeguard it with appropriate security measures, and retain it only as long as necessary. You have the right to access and correct your personal information. To exercise your rights, please contact us at [email protected].

Brazil (LGPD)

In accordance with the Lei Geral de Proteção de Dados (LGPD), we process your personal information based on one or more legal grounds, including your consent and the necessity to fulfill your request. You have the right to confirm the existence of data, access your data, correct incomplete or inaccurate data, request anonymization, blocking, or deletion of unnecessary data, data portability, and information about third parties with whom we have shared your data. To exercise your rights, please contact us at [email protected].

China (PIPL)

In compliance with the Personal Information Protection Law of the People's Republic of China (PIPL), we process your personal information in a lawful, fair, and transparent manner. We collect only the minimum necessary information for the stated purposes and obtain your consent where required. We implement strict technical and organizational measures to protect your data security. You have the right to access, correct, delete, or withdraw consent for your personal information. To exercise your rights, please contact us at [email protected]. Our Data Protection Officer (DPO) can be reached at [email protected].

12. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: [email protected]

13. Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee compliance with GDPR and other data protection laws. If you have any questions or concerns about our data practices, you may contact our DPO at [email protected].

14. Children's Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. The information we collect is limited to business professionals in a B2B context. If you become aware that a child has provided personal information through our inquiry form, please contact us immediately so we can take appropriate action.

15. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Essential cookies are necessary for the website to function and do not require consent. Non-essential cookies (such as analytics) are only used after you have provided clear consent through our cookie banner.

You can manage your cookie preferences at any time through our Cookies Privacy Policy or the cookie settings link on our website.

Last updated: October 7, 2025